Frequently Asked Questions

We will give you a form to complete with all the information we need and will gladly walk you through it and help you if there’s anything you’re not sure of.

The main things we would like (but we can work around not having them in some situations) are…

1. Copy (written content for the site)
2. Images
3. Brand guidelines
4. Logo
5. Access to some accounts or API codes
6. A privacy waiver or agreement

We are NOT copywriters. We ask that you provide the written words you want on your site. We are happy to discuss with you what would be worth including on your site and can share some templates and guideline on how to create your copy but the words on the site are down to you.

We may be able to refer you to someone else for copywriting if that’s something you are looking for. Good copy on a website can make a huge difference for your audience.

Sometimes our clients deliver great copy to us in a very plain format and we pick out key phrases and elements to present in a more visually appealing way. Other times they send it to us broken down with titles, quotes, sections and everything as they want it laid out. We can be flexible on either approach though the latter will, of course, be faster.

Websites don’t need to be full of images (Unless it’s a photography website – then it really should be.) but they do generally work better with images to space out the text and break things up.

We can provide some stock photos and icons that complement your site but it’s always best to capture you and your brand with your own images.

Often we will create a site layout and design with space for inserting images of you choice so don’t worry if you’re not sure where to start we can cover this with you too.

Ultimately the more you can provide us with at the start and the more idea clear you are on what you want on which page the sooner we can create the site that you want.

Don’t worry if the term ‘Brand Guidelines’ is a little off putting. Some clients present us with a full document with all their brand guidelines. Others don’t even have a logo yet and just tell us what colours they like. We can work either way but, of course, the more specific you are the easier it will be to create what you are looking for.

If you don’t really know about all this stuff but do already have a logo or other designs we can work from them to create a colour palette for you or discuss it together before we being.

In order to set up some of the integration (eg: linking your site with your email system) we will need some codes referred to as APIs.

If you’re not very techie this could be a little confusing and we don’t want you to waste your time messing about with it so we can do it for you.

You should NEVER share your passwords with anyone. We use Lastpass as a simple solution that will allow you to give us access without needing to share your actual password with us and you can remover our access at anytime.

Having a Terms of Service and a Privacy Policy in place is essential these days but it can also be expensive to get it set up. We have a simple and affordable solution that we can offer you for a small additional cost.

However, it’s your website and we are just here to offer support and create what YOU ask us to.

If you wish to provide your own privacy agreement and/or choose not to have one on your site, that’s up to you. We will just ask you to sign a waver to agree that you take responsibility for it.

We can also discuss solutions for cookies etc as required.

(NOTE: we are not legal experts and can’t offer legal advice – we can just refer you to our partners who are experts).